GENERAL TERMS AND CONDITIONS OF SALE
www.chatka.com

1. GENERAL INFORMATION
   The ownership of this website www.chatka.com, (hereinafter Website) is held by: CHATKA SEAFOOD, S.L., with NIF: C.I.F.: B86317807 and registered in: Registro Mercantil de Madrid; and whose registry details are: T 29525 , F 194, S 8, H M 531381, I/A 1 (02/02/2012). CVE: BORME-A-2012-31-28, and whose contact details are:

Address: Camino Ancho 65, naves 13-A y 14-A, Daganzo de Arriba 28814 Madrid,

Contact telephone number: +34 918 841 875

Contact email: info@chatka.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (www.chatka.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity carried out by CHATKA through the Web Site comprises:

Purchase of King Crab and other canned and frozen crabs.

In addition to reading these Conditions, before accessing, navigating and/or using this Web Site, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy and CHATKA’s privacy and data protection policy. By using this Web Site or by making and/or requesting the acquisition of a product and/or service through the same, the User consents to be bound by these Conditions and by all of the aforementioned, and therefore, if he/she does not agree with all of the above, he/she should not use this Web Site.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For any questions that the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER
   Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations that must be complied with as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

To make use of this Website only to make enquiries and legally valid purchases or acquisitions.
Not to make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).
The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Web Site is principally aimed at Users residing in Spain. CHATKA makes no representation that the Web Site complies with the legislation of other countries, either totally or partially. CHATKA declines all liability that may derive from such access, nor does it guarantee delivery or provision of services outside Spain.

The User may, at his/her choice, formalise with CHATKA the contract of sale of the products and/or services desired in any of the languages in which the present Conditions are available on this Web Site.

3. PURCHASE OR ACQUISITION PROCESS
   Duly registered Users may purchase from the Web Site by the means and in the manner established. They must follow the online purchase and/or acquisition procedure of www.chatka.com, during which various products and/or services may be selected and added to the shopping cart, basket or final purchase space and, finally, click on: ‘https://www.chatka.com/finalizar-comprar/’.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User shall receive an e-mail confirming that CHATKA has received his or her order or request for purchase and/or provision of the service, that is to say, the confirmation of the order. And, where appropriate, the User shall also be informed by e-mail when his or her purchase is being dispatched. Where appropriate, this information may also be made available to the User via his or her personal connection space on the Website.

Once the purchase procedure has been concluded, the User consents to the Web Site generating an electronic invoice which shall be sent to the User by e-mail and, where appropriate, through his or her personal connection space on the Web Site. Likewise, the User may, if he/she so desires, obtain a copy of his/her invoice on paper, by requesting it from CHATKA using the contact spaces on the Web Site or through the contact details provided above.

The User acknowledges that he/she is aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question, which are shown together with the presentation or, where appropriate, image of the same on the page of the Web Site, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved in transactions carried out on the Website may be filed and kept in CHATKA’s computerised records in order to constitute a means of proof of the transactions, in all cases, in compliance with reasonable security conditions and the applicable laws and regulations in force in this respect, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, and with the rights of Users in accordance with the privacy policy of this Website.

Unless expressly indicated to the contrary, CHATKA is not the manufacturer of the products sold or which may be marketed on the Web Site. Although CHATKA makes great efforts to ensure that the information shown on the Web Site is correct, on occasions the packaging and/or materials and/or components of the products may contain additional or different information to that which appears on the Web Site. Therefore, the User must not only consider the information provided by the Web Site, but also the information available on the labelling, warnings and/or instructions accompanying the product.

The User is aware that CHATKA shows him/her, for his/her interest, a series of services which the owner does not provide directly to the Users, but which shall be contracted and provided by a third party other than CHATKA.

4. AVAILABILITY
   All purchase orders received by CHATKA through the Web Site are subject to the availability of the products and/or to no circumstance or cause of force majeure (clause nine of these Conditions) affecting the supply of the same and/or the rendering of the services. Should difficulties arise with regard to the supply of products or should there be no products in stock, CHATKA undertakes to contact the User and reimburse any amount which may have been paid by way of payment. This shall also apply in cases in which the provision of a service becomes unfeasible.
5. PRICES AND PAYMENT
   The prices displayed on the Website are the final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.

Nevertheless, and unless otherwise indicated, the prices of the articles offered exclude shipping costs, which may be incurred, which shall be added to the total amount due at the time of managing the shipping procedure by the User, and where the User shall consult the shipping methods and costs available and freely choose the most convenient for him/her.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases in respect of which the User has already completed the purchase request process on the Website as indicated in paragraph one of clause three and received an order confirmation.

The accepted means of payment will be: Credit or debit card PayPal Bank transfer Cash on delivery Credit or debit card, and PayPal Credit or debit card, and PayPal Credit or debit card, and PayPal Bank transfer, and Bank transfer Credit or debit card, PayPal, and Bank transfer Credit or debit card, PayPal, Bank transfer, and Cash on delivery.

Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by CHATKA and/or CHATKA SEAFOOD, S.L..

CHATKA uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Web Site. As such, the Web Site uses a secure payment system SSL (Secure Socket Layer).

Credit cards shall be subject to verification and authorisation by the bank issuing the same, and if said bank does not authorise payment, CHATKA shall not be responsible for any delay or non-delivery and shall not be able to formalise any contract with the User.

Once CHATKA receives the purchase order from the User through the Web Site, a pre-authorization shall be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card shall be made at the moment at which the User is sent confirmation of shipment and/or confirmation of the service provided in the manner and, where applicable, place established.

If the means of payment is PayPal, gift card or credit card, the charge shall be made at the time CHATKA sends confirmation of the purchase order or acquisition of products and/or services to the User.

In any case, by clicking on ‘https://www.chatka.com/finalizar-comprar/’, the User confirms that the payment method used is his or her own, or that, where applicable, he or she is the legitimate holder of the gift card or subscription card.

Purchase or acquisition orders in which the User selects bank transfer as the method of payment shall be reserved for 5 calendar days from confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by CHATKA for the Web Site. When the system receives the transfer, the order will be prepared and processed for shipment.

By means of this method of payment, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In the event of error, CHATKA will not be able to validate the order, which will be cancelled.

For payment on delivery, the User must select ‘Cash on Delivery’ among the methods of payment on the Web Site and continue to https://www.chatka.com/finalizar-comprar/ to complete the purchase order. From that moment, CHATKA reserves the right to contact the User in order to validate the purchase order with him/her. Following this, the order shall be prepared and made available for the management of its dispatch.

Payment will be made at the time of delivery of the order by the carrier’s delivery person. Payment shall be made in cash only. The User undertakes to deliver the exact amount of the order to the carrier’s delivery person, who will not be able to provide any change.

For the refund of the amount for orders paid by cash on delivery, CHATKA reserves the right to do so within 14 calendar days after the return has been requested through the Web Site and the package has been returned to the carrier. When making the return, the User must indicate his/her bank details in order to receive the transfer corresponding to the requested reimbursement of the amount of the returned order. The reimbursement of the amount of the orders paid for by cash on delivery shall only be made by bank transfer.

Shipping costs are included in the final prices of the products as shown on the Web Site. Thus, CHATKA provides delivery and/or shipping services through: SEUR, UPS,.

CHATKA reserves the right to suspend payment by cash on delivery to those Users who have not complied with the necessary requirements in past orders.

6. DELIVERY
   In those cases in which it is necessary to physically deliver the contracted goods, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) Spain (Peninsula and Balearic Islands), European Union Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union Spain (Peninsula and Balearic Islands), European Union, European Union, Rest of Europe Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union, Rest of Europe Worldwide.

With the exception of those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, arising from the personalisation of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If, for any reason for which it is responsible, CHATKA is unable to comply with the delivery date, it shall contact the User to inform him/her of this circumstance, and the User may choose to continue with the purchase by setting a new delivery date or to cancel the order with full reimbursement of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to arrange for it to be redelivered.

If the User is not going to be at the place of delivery at the agreed time, he/she must contact CHATKA to arrange delivery on another day.

In the event that 30 days have elapsed since the order has been available for delivery, and has not been delivered for reasons not attributable to CHATKA, CHATKA shall understand that the User wishes to withdraw from the contract, and the contract shall be deemed to have been terminated. As a consequence of the termination of the contract, all payments received from the User shall be returned to him/her, with the exception of the additional expenses resulting from the User’s own choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by the Web Site, without any undue delay and, in any event, within a maximum period of 14 calendar days from the date on which the contract is deemed to be terminated.

However, the User must bear in mind that the transport resulting from the termination may have an additional cost that may be charged to the User.

For the purposes of these Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which shall be accredited by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products shall be borne by the User from the moment of delivery. The User acquires ownership of the products when CHATKA receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the moment of delivery, if this takes place at a time subsequent to full receipt of the amount paid by CHATKA.

In accordance with the provisions of Law 37/1992, of 28th December, on Value Added Tax (VAT), purchase orders for delivery and/or performance shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders shall be located, for delivery and/or supply, in that Member State of the European Union in which the address appearing on the purchase order is located and, therefore, the applicable VAT shall be that in force in that Member State.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries shall be exempt from VAT in accordance with the provisions of Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The User must bear in mind that in these territories there may be situations in which taxes and customs duties are applied and accrued at destination, in accordance with the regulations in force, and that these may be borne by the User.

For all other locations, other than the above, where purchase orders are located, the regulations in force at any given time shall apply to their delivery and/or provision; the User must take into account that this may give rise to the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these may be borne by the User. For further information, the User should contact the customs office at destination.

7. TECHNICAL MEANS FOR CORRECTING ERRORS
   The User is hereby informed that in the event that he/she should detect that an error has occurred when entering the data necessary to process his/her purchase request on the Web Site, he/she may modify the same by contacting CHATKA through the contact spaces provided on the Web Site, and, where appropriate, through those provided for contacting customer service, and/or by using the contact details provided in clause one (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on ‘https://www.chatka.com/finalizar-comprar/’, has access to the space, cart, or basket where his or her purchase requests are recorded and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy for more information on how to exercise their right of rectification in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.

8. RETURNS
   In the cases in which the User acquires products on or through the Website of the owner, he/she is entitled to a series of rights, as listed and described below:

Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel said purchase within 14 calendar days without the need for justification.

This withdrawal period shall expire 14 calendar days after the day on which the User or a third party authorised by the User, other than the carrier, acquires material possession of the goods purchased on the CHATKA Web Site, or in the event that the goods comprising his or her order are delivered separately, 14 calendar days from the day on which the User or a third party authorised by the latter, other than the carrier, acquired material possession of the last of said goods comprising the same purchase order, or in the case of a service contract, 14 calendar days from the day on which the contract was concluded.

In order to exercise this right of withdrawal, the User must notify CHATKA of his or her decision. He or she may do so, where appropriate, through the contact spaces provided on the Web Site.

The User, regardless of the means chosen to communicate his or her decision, must clearly and unequivocally express that it is his or her intention to withdraw from the purchase contract. In any event, the User may use the model withdrawal form which CHATKA places at his or her disposal as an annexed part of these Conditions; however, its use is not obligatory.

In order to comply with the withdrawal period, it is sufficient for the communication unequivocally expressing the decision to withdraw to be sent before the corresponding period expires.

In the event of withdrawal, CHATKA shall reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay, and in any event no later than 14 calendar days from the date on which CHATKA is informed of the User’s decision to withdraw.

CHATKA shall reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This reimbursement shall not generate any additional cost to the User. Nevertheless, CHATKA may withhold said reimbursement until it has received the products or articles of the purchase, or until the User presents proof of their return, depending on which condition is fulfilled first.

The User can return or send the products to CHATKA at: Camino Ancho 65, naves 13-A and 14-A, Daganzo de Arriba 28814 Madrid.

And must do so without undue delay and, in any event, no later than 14 calendar days from the date on which CHATKA was informed of the decision to withdraw.

The User acknowledges that he/she is aware that he/she shall bear the direct cost of returning the goods (transport, delivery), should any be incurred. Furthermore, he/she shall be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; supply of digital content without physical support.

The same applies to the provision of a service which the User may contract on this Web Site, as this same Law establishes that the right of withdrawal shall not apply to Users when the provision of the service has been completely executed, or when it has commenced, with the express consent of the consumer and user and with the acknowledgement on his part that he is aware that, once the contract has been completely executed by CHATKA, he will have lost his right of withdrawal.

In any case, no reimbursement shall be made if the product has been used beyond the mere opening of the same, of products which are not in the same condition in which they were delivered or which have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.

You can download the Model Cancellation Form at the following link: https://new.chatka.com/wp-content/uploads/2024/05/modelo-formulario-desistimiento.pdf

Return of defective products or delivery error
This refers to all those cases in which the User considers that, at the time of delivery, the product does not conform to that stipulated in the contract or purchase order, and that, therefore, he/she should contact CHATKA immediately and inform it of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, if applicable, the replacement of the product is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for products that are returned because of a defect, where such a defect actually exists, will be refunded in full, including delivery costs and any costs incurred by the User in making the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, will always apply.

Guarantees
The User, as a consumer and user, enjoys guarantees on the products which he or she may acquire through this Web Site, in the terms legally established for each type of product, and CHATKA shall therefore be liable for any lack of conformity of the same which may be manifested within a period of three years from the delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description provided by CHATKA and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily destined; and they present the quality and features customary for a product of the same type and which are fundamentally to be expected of the same. When this is not the case with regard to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or delivery errors. However, some of the products marketed on the Website may present non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect.

On the other hand, it may be the case that the User purchases on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty rights directly against them during the three years following the delivery of the said products. In order to do so, the User must have retained all information regarding the warranty of the products.

However, to find out more about the After-Sales Service that CHATKA places at the service of the Users of the Web Site, you may consult it here:

DISCLAIMER OF LIABILITY
Unless otherwise provided by law, CHATKA shall not accept any liability for the following losses, irrespective of their origin:

any losses which are not attributable to any breach by you;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or for
any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the products was concluded between both parties.
Likewise, CHATKA also limits its liability in the following cases:

CHATKA applies all measures concerning the provision of a faithful visualisation of the product on the Web Site, however, it shall not be held responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
CHATKA shall act with the maximum diligence in order to make available to the company responsible for the transport of the product which is the object of the purchase order. However, CHATKA shall not be held responsible for damages arising from transport malfunctions, especially for causes such as strikes, road delays, and in general any other causes typical of the sector, which result in delays, loss or theft of the product.

Technical failures due to fortuitous or other causes that prevent the normal operation of the service via the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the availability of the service. CHATKA makes every effort to carry out the process of purchase, payment and shipment/delivery of the products, however, CHATKA shall not be held responsible for any causes not attributable to it, fortuitous events or force majeure.
CHATKA shall not be held responsible for the misuse and/or wear and tear of the products which have been used by the User. At the same time, CHATKA shall not be held responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
In general, CHATKA shall not be held responsible for any non-fulfilment or delay in the fulfilment of any of the obligations assumed, when the same is due to events beyond its reasonable control, that is to say, due to force majeure, and this may include, by way of example but not exhaustively:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster.

Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations shall be suspended during the period in which the cause of force majeure continues, and CHATKA shall have an extension in the term to fulfil them for a period of time equal to the duration of the cause of force majeure. CHATKA shall use all reasonable means to find a solution that will enable it to fulfil its obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
    By using this Web Site, the User accepts that the majority of communications with CHATKA shall be electronic (electronic mail or notices published on the Web Site).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically by CHATKA comply with the legal requirements of being in writing. This condition shall not affect the rights recognised by law to the User.

The User may send notifications and/or communicate with CHATKA through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Web Site.

Likewise, unless otherwise stipulated, CHATKA may contact and/or notify the User by e-mail or at the postal address provided.

11. WAIVER
    No waiver by CHATKA of any specific legal right or action or the lack of requirement by CHATKA of strict compliance by the User of any of its obligations shall constitute a waiver of other rights or actions derived from a contract or from the Conditions, nor shall it exonerate the User from compliance with its obligations.

No waiver by CHATKA of any of these Conditions or of the rights or actions derived from a contract shall be effective, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. VOID
    If any of these Conditions should be declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force and shall not be affected by such declaration of nullity.
13. ENTIRE AGREEMENT
    These Terms and Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and CHATKA in relation to the object of sale and purchase, and replace any other prior pact, agreement or promise agreed verbally or in writing by the same parties.

The User and CHATKA acknowledge that they have consented to the conclusion of a contract without having relied on any declaration or promise made by the other party, except for that which is expressly mentioned in these Conditions.

14. PROTECTION OF DATA
    The information or data of a personal nature provided by the User to CHATKA in the course of a transaction on the Web Site shall be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, navigating and/or using the Web Site, the User consents to the processing of such information and data and declares that all information or data provided by him or her is truthful.
15. APPLICABLE LEGISLATION AND JURISDICTION
    Access to, browsing and/or use of this Website and contracts for the purchase of products through the same shall be governed by Spanish law.

Any controversy, problem or disagreement arising from or related to the access, navigation and/or use of the Web Site, or to the interpretation and execution of these Conditions, or to the sales contracts between CHATKA and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS
    The User may send CHATKA his or her complaints, claims or any other comment he or she may wish to make through the contact details provided at the beginning of these Conditions (General Information).

Furthermore, CHATKA has official complaint forms available to consumers and users, which they may request from CHATKA at any time, using the contact details provided at the beginning of these Terms and Conditions (General Information).

Likewise, should a dispute arise from the conclusion of this purchase contract between CHATKA and the User, the User as consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: https://ec.europa.eu/consumers/odr/.